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Terms & Conditions

Last Updated: [17 Nove, 2025]

Welcome to Alfresco Collective. By accessing or making a purchase through our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

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1. General Information

Alfresco Collective (“we”, “us”, “our”) operates this online store. By visiting our website, you engage in our “Service” and agree to be bound by the terms stated here.

We reserve the right to update or change these Terms & Conditions at any time. Any new features or tools added to the store will also be subject to these terms.

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2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or

  • You have the consent of a parent/guardian to use the site and make purchases.

 

3. Product Information

We strive to display product details, images, pricing, and availability as accurately as possible. However:

  • Colors may vary due to screen settings.

  • We cannot guarantee product availability at all times.

  • We reserve the right to discontinue any product at any time.

 

4. Pricing & Payments

  • All prices are listed in [your currency] and include/exclude taxes based on local regulations.

  • We reserve the right to change pricing at any time without notice.

  • Payments must be made using accepted payment methods displayed at checkout.

  • By providing payment information, you confirm that the information is accurate and you are authorized to use the payment method.

 

5. Shipping & Delivery

  • Shipping costs, methods, and delivery timeframes are displayed at checkout.

  • Delivery times are estimates and may vary due to carrier delays, customs, or unforeseen circumstances.

  • Once an order has shipped, we are not responsible for lost, delayed, or damaged packages caused by the carrier.

For full details, please refer to our Shipping Policy.

 

6. Returns, Exchanges & Refunds

  • We accept returns/exchanges in accordance with our Return & Exchange Policy.

  • Items must meet return conditions (unused, in original packaging, within the allowed time frame).

  • Certain items may be non-returnable (e.g., sale items, custom orders).

  • Refunds will be issued to the original payment method once the returned item is inspected and approved.

 

7. Order Cancellation

We may cancel an order if:

  • The product is out of stock

  • Payment is not authorized

  • Fraudulent or suspicious activity is detected

  • There is an error in product or pricing information

Customers may request cancellation before the order is shipped, subject to approval.

 

8. Intellectual Property

All content on the Alfresco Collective website—including logos, graphics, images, videos, product descriptions, and website design—is the property of Alfresco Collective and protected by copyright and trademark laws.
You may not reproduce, modify, or distribute any content without our written permission.

 

9. User Accounts

If you create an account:

  • You are responsible for keeping your login credentials private.

  • You agree to provide accurate and up-to-date information.

  • We reserve the right to suspend or terminate any account that violates our policies.

 

10. Limitation of Liability

To the fullest extent permitted by law, Alfresco Collective is not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, revenues, or data

  • Issues arising from third-party services, shipping carriers, or external factors beyond our control

Our total liability will not exceed the total amount paid for the order in question.

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11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

 

12. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy.
By using our site, you agree to the collection and use of information as described in that policy.

 

13. Governing Law

These Terms & Conditions are governed by the laws of [Your Country/Region].
Any disputes will be handled in the appropriate courts of that jurisdiction.

 

14. Contact Information

For questions or concerns regarding these Terms & Conditions, please contact us:

Email: sales@alfrescocollective.com
Phone: 07775680507
Address: Hartley and Rose Ltd trading as Alfresco Collective, Abbotsham, United Kingdom

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