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Shipping Policy

Last Updated: [17 Nov, 2025]

Thank you for shopping with Alfresco Collective. This Shipping Policy outlines how and when your orders are processed, shipped, and delivered.

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1. Order Processing Time

  • All orders are processed within 1–3 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • Processing times may be extended during high-volume periods (sales, holidays, new launches).

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout and are based on:

  • Your delivery address

  • Weight and size of the items

  • Selected shipping method

 

Estimated delivery times:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–21 business days (varies by destination)

Delivery times are estimates and not guaranteed.

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3. Order Tracking

Once your order has shipped, you will receive a confirmation email with:

  • A tracking number

  • A link to track your package

Please allow up to 24–48 hours for tracking information to update.

 
4. Shipping Destinations

We currently ship to:

  • Domestic addresses

  • International destinations (where allowed by customs regulations)

If your country is not listed at checkout, please contact us for assistance.

 
5. Customs, Duties & Taxes (International Orders)

International orders may be subject to:

  • Customs fees

  • Import taxes

  • Duties charged by your local government

These fees are not included in our prices and must be paid by the customer upon delivery.

 
6. Delays & Unforeseen Circumstances

We are not responsible for delays caused by:

  • Weather conditions

  • Customs processing

  • Carrier issues

  • Incorrect shipping information provided by the customer

Once a package has been handed to the carrier, shipping timelines are outside our control.

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7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.
If a package is returned due to an incorrect address:

  • We can reship the order (additional shipping fees apply), or

  • Provide a refund for the product cost only (shipping fees are non-refundable)

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8. Lost, Stolen, or Damaged Packages

  • Alfresco Collective is not responsible for lost or stolen packages marked as “delivered.”

  • If your package is lost in transit, contact us and we will assist in filing a claim with the carrier.

  • For damaged items, please notify us within 48 hours of delivery with photos of:

    • The damaged product

    • The packaging

    • The shipping label

We will work with the carrier to resolve the issue.

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9. Order Changes or Cancellations

Changes or cancellations can be made only before the order is shipped.
Once the order is dispatched, we cannot modify or cancel it.

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10. Contact Us

If you have questions regarding shipping, feel free to reach out:

Email: sales@alfrescocollective.com
Phone: 07775680507
Address: Hartley and Rose Ltd trading as Alfresco Collective, Abbotsham, United Kingdom

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